Surpas- Manufacturer for Zinc Alloy Metal Access Control Keypad, Wiegand RFID Reader
Service & Support
The warranty and return policy is only applicable to units that are directly purchased from us, for any after sales issues with units bought from trading channels, please contact your direct seller.

By ordering from us, you indicate that you have read and agreed to the following warranty and return conditions listed below. If you have any questions, you can contact your sales person.


WARRANTY
1. Three Year Factory Warranty

All of our items come with a 3 Year Warranty from the date of dispatch. Accessories orders have a six-month warranty period. A replacement item, if sent, does not restart or in any way extend the warranty period.

2. Spare Parts Support

Resellers may purchase spare parts and return any faulty parts for a refund equal to the purchase price of the faulty parts only.

Please note:
1)     OEM orders qualify for a 1% spare parts credit.
2)     Extended warranty or no warranty terms are available. Please consult your salesperson.
3)     Third party QC and QC methods are acceptable. Please consult your salesperson.
4)     After sales video and training support is provided.

Resellers qualify for training with our professional tech team in after sale support and receive instruction via online videos and written materials.

Normally, we do not give refunds, but if we make an exception, please note the shipping fees are not refundable. Product returns for replacement and refund must be reported to us within 30 days from the date your product originally shipped out.

The above warranty does not apply to damage or failure resulting from:

  • Accident, neglect, abuse or acts of force
  • Unauthorized repair, modification or upgrade of units
  • Failure to install, improper installation or using the product not in accordance with the instructions
  • Use of the product for other than for its intended purpose
  • Artificial/physical damage
  • Operation error
  • The warranty stickers or serial numbers are not easy to identify, damaged, torn and altered, etc.
  • Improper packing when returned
Thanks for your understanding.
 
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